Shipping & Pre-Orders

Thank you for supporting ByTild.

All ByTild pieces are available on a pre-order basis. This means your garment is not sitting in a warehouse waiting to be shipped - each piece is individually handmade by me after your order is placed.

Please allow approximately 3 weeks for your order to be designed, cut, sewn, finished and prepared for dispatch. This slower production process allows me to create garments in small quantities, reduce waste and maintain the quality and attention to detail that goes into every piece.

Once your order has been completed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Australian Shipping

All Australian orders are shipped via Australia Post with tracking included.

Delivery timeframes provided by Australia Post are in addition to the 3-week production timeframe outlined above.

International Shipping

ByTild currently ships internationally to the United States and the United Kingdom. All international orders are sent from Australia via Australia Post with tracking included.

As a small independent brand shipping garments individually, ByTild does not currently have access to the heavily discounted international courier rates available to larger fashion retailers. International shipping prices reflect the cost of sending a tracked parcel from Australia, along with applicable import duties, taxes and processing fees.

Where supported, applicable duties and taxes are prepaid by ByTild so that you should not be required to make an additional customs payment when your parcel arrives. If you unexpectedly receive a request for payment before delivery, please contact hello.bytild@gmail.com before making the payment so I can assist.

International delivery timeframes are in addition to the approximate 3-week production period. Customs processing and circumstances outside ByTild’s control may occasionally cause further delays.

Tracking Your Order

Once your order has been dispatched, tracking details will automatically be sent to the email address provided at checkout.

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout. ByTild cannot be held responsible for parcels delayed or returned due to incorrect address information supplied by the customer.

Lost or Delayed Parcels

Once a parcel has been lodged with Australia Post, it is in the care of the postal service. While I am always happy to assist where possible, ByTild is not responsible for shipping delays that occur after dispatch.